Privacy Policy
At Career Ascent Academy, located at 12 Harbour Street, Sydney, NSW 2000, Australia, and reachable via phone at +61 546938623 or email at privacy@careerascendent.com.au, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
This policy is overseen by our Data Protection Officer, Amelia Rodriguez. We encourage you to read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.
This Privacy Policy was last updated on October 26, 2023. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Information Collection
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and professional background. We collect this information when you register for our courses, subscribe to our newsletter, contact us with inquiries, or participate in surveys or promotions.
- Payment Information: When you purchase our courses or services, we collect payment information, such as your credit card details or other financial account information. This information is processed securely by our payment gateway providers and is not stored on our servers.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us understand how users interact with our platform and improve our services.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information. You can control the use of cookies through your browser settings. More details can be found in our Cookies Policy.
- Communications: We retain records of all communications you have with us, including emails, chat logs, and phone calls. This helps us provide better customer support and improve our services.
We collect this information through various methods, including:
- Direct interactions (e.g., when you fill out forms on our website).
- Automated technologies (e.g., cookies and web beacons).
- Third parties (e.g., payment processors).
Use of Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To deliver our courses, personalize your learning experience, and improve the functionality and content of our website.
- Communication: To respond to your inquiries, provide customer support, and send you updates, newsletters, and promotional materials.
- Payment Processing: To process your payments and manage your account.
- Analytics: To analyze usage trends, track the effectiveness of our marketing campaigns, and improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Personalization: To tailor content and offers to your interests and preferences.
- Security: To protect against fraudulent, abusive, or unlawful uses of our services.
We may also use aggregated and anonymized data for research, statistical analysis, and other purposes.
Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. These measures include:
- Encryption: We use encryption technology to protect sensitive information during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Data Backup and Recovery: We maintain regular data backups and have procedures in place for data recovery in the event of a disaster.
- Employee Training: We provide training to our employees on data security best practices.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Cookies
Career Ascent Academy uses cookies to enhance user experience, analyze site traffic, and personalize content. Cookies are small text files that are stored on your device when you visit a website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more detailed information, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by Career Ascent Academy. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Specifically, we use third-party payment processors such as Stripe and PayPal to handle payment transactions. These processors have their own privacy policies that govern the collection and use of your payment information. Please review these policies before providing any payment information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer, Amelia Rodriguez, at privacy@careerascendent.com.au or +61 12935995. We will respond to your request within a reasonable timeframe.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Career Ascent Academy
12 Harbour Street
Sydney, NSW 2000
Australia
Phone: +61 589909984
Email: privacy@careerascendent.com.au
Data Protection Officer: Amelia Rodriguez
We are committed to resolving any concerns you may have about our use of your personal information.